Refund Policy

Sisterhood Clothing Refund Policy

At Sisterhood Clothing, customer satisfaction is our top priority. While we prioritize replacements, refunds are available under special circumstances. Please review our refund policy below for details.

1. Refund Eligibility

Refunds will be processed only under the following special circumstances:

• The product is defective or damaged, and a replacement is not available.
• An incorrect item is received, and no replacement option is available.
• The product is out of stock, and the customer prefers a refund over waiting for a restock or replacement.

2. How to Request a Refund

• To initiate a refund, customers must submit a query through our website’s customer service portal.
• Refund requests will be reviewed on a case-by-case basis, and the decision will be communicated via email.

3. Conditions for Refund

For a refund to be approved:

• The item must be unused, with all original tags intact and in its original packaging.
• The refund request must be made within 7 days of receiving the product.
• Proof of purchase (such as an order number or receipt) must be provided.

4. Non-Refundable Cases

• Change of Mind: We do not offer refunds for changes of mind, but customers may request a replacement as per our Replacement Policy.
• Incorrect Size Ordered by Customer: Refunds are not provided for wrong sizes ordered by the customer, though size exchanges can be facilitated.
• Excessive Replacements: If a customer exceeds the limit of 2 replacements per order, a refund will not be issued.

5. Refund Process

• Approved refunds will be processed to the original payment method used during purchase.
• Please allow 7-10 business days for the refund to reflect, depending on your payment provider or bank.

6. Return Shipping

• Sisterhood Clothing will cover return shipping costs in cases of defective products or shipping errors.
• For other approved refunds, customers will be responsible for return shipping unless otherwise stated.

7. Final Sale Items

Products marked as “Final Sale” are not eligible for refunds or exchanges.

We encourage customers to explore replacement options before opting for a refund. If you have any questions or concerns, our customer service team is here to assist you.